With cyberattacks targeting healthcare on the rise, a small outpatient clinic network in Texas turned to us to safeguard their patient data. Serving 20,000 patients annually across five locations, the clinic needed a defense that matched their digital demands—backed by reliable support to keep everything running smoothly.
“Patient care is at the heart of what we do,” said the group’s IT Director. “We had to protect their data and our team from growing threats.”
The Challenge
The clinic relied on an EHR for managing patient records, paired with Microsoft 365 tools for scheduling, communication, and collaboration. Their basic security measures couldn’t stop sophisticated phishing emails, ransomware, or unauthorized access across their multi-site and remote workforce.
“With staff working from clinics and home, we were at risk,” the IT Director said.
The Solution
We delivered a layered cybersecurity framework paired with helpdesk services, creating a seamless shield and a single point of contact for security and support.
Email Filtering with Sandboxing – For Microsoft 365 email, we implemented filtering that sandboxed attachments. Suspicious files were isolated in a virtual environment—detonated safely away from the network—to catch ransomware and zero-day threats that basic scans missed.
Phishing Protection and URL Scanning – The filter also rewrote and scanned URLs in emails in real time, blocking phishing attempts and malicious links. It caught over 99% of spam and phishing emails, keeping staff safe.
Endpoint AntiVirus – On workstations, we deployed antivirus paired with extended detection and response (XDR). The antivirus wiped out known threats like malware from external drives or downloads, while XDR took it further—monitoring behavior across devices, correlating data to spot stealthy attacks, and responding fast to contain them. This caught advanced threats—like ransomware hiding in legitimate files—that traditional antivirus alone might miss, giving the clinic a deeper, smarter defense.
Phishing Training for Staff – Phishing training armed staff with simulations, teaching them to spot rewritten URLs and odd emails. They became a proactive defense, flagging risks fast. “Staff are noticeably vigilant now,” the IT Director said. “They are on the lookout for threats.”
DNS Filtering for Safe Browsing – DNS filtering locked down web access across the network, blocking harmful sites before they could load—stopping malware, phishing pages, and data-stealing domains in their tracks. It also enforced compliance by filtering out inappropriate content like pornography, reducing legal and regulatory risks while keeping policies flexible for legitimate work. Real-time threat updates ensured protection stayed ahead of new dangers.
Secure Cloud Access – Cloud controls—like multi-factor authentication and device verification—locked down Microsoft 365 access, ensuring only trusted users and devices connected, onsite or remote.
Single Point of Contact Support –
We also provided helpdesk services, giving the clinic one place to call for security issues or support needs. From fixing logins to adjusting settings, our team kept things humming. “One call solves it all,” the IT Director said. “It’s fast and easy.”
The Results
Six months later, a third-party audit confirmed full HIPAA compliance with no breaches. Phishing attempts dropped noticeably, with zero incidents of staff falling prey to lures. Zero endpoint incidents, and no reportable incidents the following year. Staff faced fewer hiccups, and the IT team relied on our helpdesk to stay proactive. “We have protection and support locked in,” the IT Director said.