Powerful Telephony and Regulatory Peace of Mind

Advanced FEATURE SETS

Boost Productivity, Streamline Processes

Enhance communication efficiency, and facilitate seamless collaboration through advanced call management to ensure the prioritization and efficient handling of patient calls. Our experts collaborate with you to design optimal solutions, promoting both patient and employee satisfaction.

SECURE CONNECTIVITY

Protect the privacy of patients and staff.

In office, remote, or hybrid. Seamlessly move encrypted communications between computer, mobile, and desk-phones.

Relax...

We take care of the hard stuff.

Our seasoned experts pre-configure all systems and equipment for a truly plug-and-play experience. Options to partner with your IT service provider, or complete the rollout end-to-end.

SECURE FAX

Modern security for legacy fax.

Send and receive faxes simultaneously with state-of-the-art secure fax adapters for your existing fax machines. Elevate your compliance while reducing overhead.

A 40-agent call center faced challenges with numerous competing call queues, causing customer dissatisfaction due to an overwhelming 'first in line' scenario. Our solution implemented a skills-based-routing queue, consolidating multiple queues into one. Now, calls are efficiently distributed to agents based on their trained skillsets, eliminating the previous issues and enhancing customer satisfaction.

A sizable call center grappled with employee frustration and burnout as phones continued to ring while agents were completing tasks from previous calls. Managers attempted to address the issue by adjusting wrap-up time, but static values led to either lost productivity or stressed-out agents. Our solution involved implementing dynamic wrap-up time, granting agents a base duration that they could adjust, either ending it early or extending it as necessary. The outcome: elevated agent productivity, improved peace of mind, and enhanced employee retention.

To enable remote work for medical assistants, a clinic sought a solution for secure patient follow-ups via phone. The assistants were hesitant to use personal mobile phones due to privacy concerns and the potential for unanswered calls from unknown numbers. Implementing the Compliant Connector, the clinic was provided a secure means for assistants to place and receive calls seamlessly through the company phone system. The assistants utilized our intuitive smartphone app to maintain a secure and professional connection with patients.

A large healthcare enterprise with 130+ clinical and administrative locations faced challenges in securing and sustaining internal IT support with the necessary proficiency to deploy and manage their internal phone systems. Local phone vendors proved to be either costly, unreliable, or both. Through a comprehensive analysis of cost data, encompassing technician hours dedicated to phones, hardware life cycles, software maintenance, and transport costs, we collaboratively devised a streamlined cost structure. This approach not only eliminated the requirement for in-house telecom expertise but also resulted in a reduction in overall operating costs.